PRIVACY POLICY
Last updated: September 2026
Felt Nowt is committed to respecting your privacy and looking after the personal information you share with us.
This privacy policy explains what information we collect, why we collect it, how we use it and the rights you have over your information.
WHO WE ARE
Felt Nowt is a North East comedy co-operative and Community Interest Company.
For the purposes of UK data protection law, Felt Nowt is the organisation responsible for the personal information described in this policy.
If you have any questions about this policy or how we use your information, you can contact us at:
WHAT INFORMATION WE COLLECT
The information we collect depends on how you interact with Felt Nowt.
This may include:
your name
your email address
your phone number, where you choose to provide it
the name of your organisation or venue
information you provide when making a booking enquiry
information about an event, such as its date, location, audience size and budget
information you provide when applying for a course, workshop, project or other opportunity
your mailing list preferences
information needed to process purchases, donations or other payments
correspondence you send to us
technical information about how you use our website, including information collected through cookies and similar technologies
We only ask for information that is reasonably necessary for the purpose we are collecting it for.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
respond to enquiries
discuss, arrange and manage bookings
provide comedy shows, workshops, courses, community projects and other services
process purchases, donations and other payments
fulfil shop orders
administer applications and participation in Felt Nowt activities
contact you about an event, course, project or service you are involved with
send you Felt Nowt news and marketing where you have asked to receive it
operate and improve our website
maintain appropriate business and financial records
prevent fraud, misuse or security problems
comply with our legal obligations
OUR LEGAL BASIS FOR USING YOUR INFORMATION
UK data protection law requires us to have a lawful reason for using personal information.
Depending on the circumstances, we may rely on:
Contract
Where we need to use your information to provide something you have requested, fulfil an order or booking, or take steps towards entering into an agreement with you.
Consent
Where you have actively agreed to a particular use of your information, such as joining our mailing list.
You can withdraw your consent at any time.
Legitimate interests
Where using your information is reasonably necessary for running Felt Nowt and does not unfairly override your rights or interests. This may include responding to general enquiries, managing relationships with organisations we work with and maintaining the security of our website and systems.
Legal obligations
Where we need to keep or use information to meet legal, tax, accounting or regulatory requirements.
MAILING LIST AND MARKETING
If you sign up to the Felt Nowt mailing list, we will use your email address to send you news about shows, projects, opportunities, offers and other Felt Nowt updates.
Where consent is required, we will only send marketing emails after you have actively chosen to receive them. You can unsubscribe at any time using the unsubscribe link included in our emails.
We do not sell mailing lists or personal information to other organisations.
UK rules generally require clear consent before unsolicited marketing emails are sent to individuals, unless a relevant exception applies. ICO
BOOKING AND CONTACT FORMS
If you contact us through a form on our website, we will use the information you provide to deal with your enquiry.
For example, if you complete our Book Us form, we may use the information you provide to:
discuss your event
suggest performers or services
prepare a quote
arrange a booking
contact you about that booking
Submitting an enquiry does not automatically add you to our marketing mailing list.
SHOP, PAYMENTS AND DONATIONS
If you make a purchase or donation through the Felt Nowt website, we may collect the information required to process that transaction and provide what you have ordered.
Payment information may be processed directly by our payment providers rather than being stored by Felt Nowt.
We may need to keep transaction records for accounting, tax and legal purposes.
WHO WE SHARE INFORMATION WITH
We may use trusted companies and services to help us run Felt Nowt.
These may include providers used for:
website hosting and website forms
email and mailing lists
payment processing
online shopping
ticketing
bookkeeping and accounting
IT and website support
delivery and fulfilment services
We only share information where it is reasonably necessary for them to provide those services or where we are legally required to do so.
Some external services you choose to use, such as ticketing platforms, Patreon or payment providers, may collect information under their own privacy policies.
We do not sell your personal information.
HOW LONG WE KEEP INFORMATION
We do not keep personal information for longer than we reasonably need it.
How long we retain information depends on why it was collected.
For example:
enquiry information may be kept for a reasonable period in case the conversation continues
information relating to confirmed bookings may be retained for business and accounting purposes
financial and transaction records may be retained for the period required by law
mailing list information may be kept until you unsubscribe or we no longer need it
information connected to projects, courses or opportunities may be retained for as long as reasonably necessary to administer and evaluate that activity
We periodically review the information we hold and delete or anonymise information we no longer need.
The ICO expects organisations to explain either their retention periods or how those periods are decided. ICO
COOKIES AND WEBSITE DATA
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to work properly. Others may be used, where permitted, for things such as analytics or remembering preferences.
Where consent is required for optional cookies, you will be given the opportunity to choose whether to accept them.
You can also control cookies through your browser settings.
INTERNATIONAL DATA TRANSFERS
Some of the companies and online services we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to use providers that have appropriate safeguards in place for those transfers.
YOUR RIGHTS
Depending on the circumstances, you may have the right to:
ask for a copy of the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your information
ask us to restrict how your information is used
object to certain uses of your information
ask for certain information to be transferred to you or another organisation
withdraw consent where we rely on consent
These rights do not apply in every circumstance, but we will always consider a request properly.
To exercise any of these rights, contact:
UK privacy notices are expected to explain these rights and how people can exercise them. ICO
CHILDREN AND YOUNG PEOPLE
Some Felt Nowt community projects may involve children or young people.
Where this happens, we may provide additional privacy information specifically for that project, explaining what information is being collected, why it is needed and how it will be used.
We will take particular care when collecting and handling personal information relating to children and young people.
SECURITY
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
However, no website, email service or online system can be guaranteed to be completely secure.
LINKS TO OTHER WEBSITES
Our website contains links to external websites and services.
We are not responsible for the privacy practices of those organisations. If you follow a link to another service, you should check its own privacy information.
COMPLAINTS
If you have concerns about how Felt Nowt is using your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.
More information is available from the ICO. ICO
CHANGES TO THIS POLICY
We may update this privacy policy from time to time.
Any updated version will be published on this page, together with the date it was last changed.